Send your question to the right place.

1. Customer support

For sign-in, onboarding, study plans, question-bank features, progress, mobile synchronisation, or general product help, email support@barozelabs.com.

You can also review the step-by-step Support page and the Frequently Asked Questions before writing. This helps us resolve common account and device issues with fewer messages.

2. Privacy and data requests

For access, correction, deletion, GDPR, KVKK, data handling, or privacy questions, email privacy@barozelabs.com. The Privacy Policy explains what information the service uses and how to make a rights request.

We may ask for reasonable information to verify that a request relates to you. Do not attach identity documents or sensitive records unless our team specifically gives you a secure, appropriate process.

3. Payments and access

For a web purchase, include the account email and a non-sensitive Stripe checkout or transaction reference. For an Apple App Store or Google Play purchase, include the platform and the store order reference if available. Do not send card numbers, bank details, passwords, or one-time codes.

If paid access is not visible, sign out and sign back in with the account used at checkout or in the store. If the issue continues, contact support before creating another account or purchasing again. For refund questions, read Refunds and access.

4. Content, accessibility and product feedback

Report an unclear question, rationale, broken interaction, accessibility barrier, or suspected content problem through the feedback control in the learner experience when available. You can also email support with the question reference, page, platform, and a concise description.

Do not send real examination questions, copyrighted material, patient information, or confidential workplace information. We may ask for a description rather than a copy of the material so that the report remains safe and reviewable.

5. What to include in a message

• the email address used for the learner account;
• whether you are using the web, Android, or iOS experience;
• the browser, device, or app version when relevant;
• the route, feature, or question reference involved;
• the approximate date and time of the problem; and
• the exact non-sensitive error message or a short description of the expected and actual result.

Support may request additional non-sensitive information to reproduce an issue. Do not send an authentication code in reply to any message.

6. Company details

For legal terms, account deletion, cookies, and service boundaries, visit the links in the footer or start at the Legal and help centre.