Legal and help centre
The information behind the learner experience.
Find the policies, account controls, payment guidance, and support information that apply when you use Prepward.
Start with the page that matches your question. If you need help with a specific account or payment, use Support or Contact rather than sending sensitive information in a public message.
Policies
- Terms of Use — rules for using the website, learner app, study content, accounts, and paid access.
- Privacy Policy — account, study, device, purchase, support, security, retention, and rights information.
- Cookies and device storage — necessary web cookies, browser storage, and integrated provider technologies.
- Account deletion — how to request deletion and what happens during the 30-day completion window.
- Refunds and access — where to start for Stripe, Apple, Google, cancellation, and access questions.
Product and support
- About Prepward — product purpose, learning loop, content standards, and independence.
- Frequently Asked Questions — common answers about study, accounts, payments, privacy, and platforms.
- Support centre — practical troubleshooting for sign-in, premium access, synchronisation, and feedback.
- Contact Prepward — the right address for support, privacy, billing, accessibility, and company enquiries.
Operator
Baroze Labs LtdCompany number: 17377294
Registered in England and Wales
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Support: support@barozelabs.com
Privacy: privacy@barozelabs.com
Prepward is an independent educational tool. It is not affiliated with or endorsed by the NCLEX, NCSBN, or a licensing authority.
Still need help?
For a product or account question, email support@barozelabs.com. For a privacy, access, or deletion request, email privacy@barozelabs.com. Please do not include passwords, one-time codes, payment-card details, patient information, or confidential examination content.